HTM On The Line with BRYANT HAWKINS SR.
This Podcast is the place where we celebrate the hardworking professionals in the field of Healthcare Technology Management. It's going to be for HTM by HTM, and more importantly this podcast is going to be fun. This is where you will hear HTM professionals getting the exposure and credit they ALL deserve.
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HTM On The Line with BRYANT HAWKINS SR.
Breaking Barriers In Healthcare Technology Management
In this episode of HTM On The Line, we sit down with Mike Zimmer, a key leader at FSI Services, to explore his journey in the Healthcare Technology Management industry. Mike shares his wealth of experience, discussing how he has consistently pushed the boundaries of innovation and tackled challenges to advance the field. From his impactful contributions at FSI Services to his vision for the future of HTM, this conversation offers valuable insights and practical lessons for professionals at every level. Tune in to hear Mike’s inspiring story and his advice on driving success in a rapidly evolving industry.
We are immensely grateful to our partners— College of Biomedical Equipment Technology, A.M. BICKFORD, INC., UptimeServices, PM BIOMEDICAL, FSI and Talent Exclusive—for their support in making this podcast possible. Their dedication to advancing the Healthcare Technology Management industry is truly commendable. For more information about their contributions and services, please visit their websites.
For more podcast episodes, motivational videos, blogs, and newsletters, make sure to visit our website at htmontheline.com. We look forward to connecting with you.
Welcome to another episode of HTM on the Line, the podcast that is for HTM by HTM. I'm your host, bryant Hawkins Sr. And today we have a truly exceptional guest joining us. Mike Zimmer, a key leader at FSI Services, brings invaluable experience and innovation to the HTM industry. Today we'll discuss his journey, his work at FSI Services, his vision for the future and the lessons we can all take from his remarkable career. But first we have a word from our sponsor, whose generous support helps make this podcast possible.
Speaker 2:Today's podcast is brought to you by FSI. Optimize your hospital facilities and healthcare technology management operations with FSI's CMMS platform. They're comprehensive, cloud-based maintenance management software is standardized, scalable and designed to empower your team with accurate, practical and impactful data. Now let's jump into this week's podcast All right.
Speaker 1:Welcome to another episode of HTM On the Line. I have a special guest today, mr Mike Zimmer. And I'm not talking about the coach, mike, this is Mike Zimmer from FSI Services. How you doing, mike, I'm doing quite well, brian, how are you doing? Oh, great man, Glad to see we can get together and talk a little bit.
Speaker 3:First off, mike, before we get started, tell everyone where you're from and who you're working with. Oh yeah, absolutely so. I currently live in a very quaint New England town of West Hartford, connecticut. You know I work with an organization called FSI.
Speaker 1:Services. Before we get into FSI Services, let me just I know you're from the Pennsylvania area, but not Pennsylvania, the Boston area.
Speaker 3:New England area, connecticut, is where I call home today.
Speaker 1:Okay, so sales, what inspired you to pursue a career in sales and how did you get started in this industry?
Speaker 3:Yeah, so it should be known that I am the technical component of the sales team here at FSI. I'm what's known as the solutions engineer. At FSI, I'm the solutions engineering manager. So what that ultimately means is that I am the person that you talk to, or that our potential customers talk to when they're needing to understand the technical components of the different software solutions we provide to them.
Speaker 3:You know I did not start off my career being what is known as an SE. I actually started off as kind of a pure account executive working at software company based out of Austin I'm not going to name names, but they were also a healthcare based CMMS solutions providing company. You know I was looking for a change. I've always been rather technical. I've got a degree in molecular biology, I dig on technology and it was always my favorite part of interacting with customers and providing an actual solution to the challenges that they had. So when the opportunity presented itself, I raised my hand and said, hey, I'd love to fill that kind of a role. I did that and it's really worked out well for me. You know, over the past it's probably close to a decade at this point.
Speaker 1:It's probably close to a decade at this point. Oh, wow, man, that's awesome. Now this podcast is as I always say it's for HTM, by HTM, and it's a motivating and mentoring type of podcast. So I want to ask you have there been any mentors or pivotal moments in your career that has significantly impacted your growth as a sales professional?
Speaker 3:Yeah, so great question and this is going to have a shout out to somebody that may be listening to the podcast. But, um, you know, within the context of of being this, this guy, uh, that is working with in an industry where I didn't have a background in it, so, like the needs of healthcare technology management professionals, you know, I struggled with what is known as imposter syndrome If you've been exposed to that term, I'm sure many of your listeners have been where I thought that that was just going to be like discovered as this phony and I didn't know really what I was talking about. But I had a mentor at that point in my career, a gentleman named Al Gresh. A shout out to Al, or to anybody that knows Al I'm sure he's given you similar guidance where he coached me up. He was like, hey, listen, this is what you need to know about clinical engineering, biomedical engineering, htm, et cetera. And this is what your cohort, brian, really really care about out of the kinds of solutions that we were positioning to them, really really care about out of the kinds of solutions that we were positioning to them.
Speaker 3:You know, I've really taken that to heart and you know, at this point in my career. I have a pretty deep understanding of the different challenges that not just HTM professionals but also kind of the facility engineering and plant operations professionals really struggle with day to day, and it's really helped me out in my career and ultimately providing very valuable solutions and I mean that I'm not just, you know, using sales buzzwords to the healthcare industry, and so that is what comes to mind. Who comes to mind whenever somebody asks me about a mentor.
Speaker 1:Now are you and this mentor still close, or that's what we indicate yes, we actually texted back and forth earlier today. Great right that's a great mentor to have y'all continue I mean you must be a great mentee, because I tell people, in order to be a good mentor, you have to have a great mentee. I tell you two-way street 100.
Speaker 3:I tell this to my kids all the time that you know, never be afraid to put on the white belt and just say hey, I don't know how to do something, I don't know what you're talking about. Because that intellectual curiosity when you really listen to the people that want to tell you about something it just provides asymmetrical returns on your growth as a human being and then, of course, in your professional life as well.
Speaker 1:Let's get into this FSI services. What innovative solutions does FSI sorry about that bring to the biomed and facility industry that may set y'all apart from other companies that do what y'all did?
Speaker 3:So this is not necessarily a hot take but, Brian, I have worked with a bunch of these different solutions and there are always going to be new capabilities or feature sets, stuff. That is kind of a flash in the pan for the industry where it might get a lot of attention initially. The special thing about FSI is we focus on what we're trying to do with our solutions at a different level, if that makes sense, and I always think about things in terms of themes. So in this case, you know, within FSI we focus around really for at least in my opinion, four key areas that really drive innovation in our corner of the healthcare industry. So our expertise it's important to note that quite a few of the resources that we have at FSI have actually sat in clinical engineering chairs, walked in HTM shoes, same thing on the facilities engineering side of things, and so everything's been designed, developed and deployed with this kind of practitioner-based approach in terms of what the software is capable of doing and that expertise really is peppered throughout the entirety of the organization as well as the products. Right Automation is also key. You know, at the end of the day, a lot of CMMS and enterprise asset management tools are simply relational databases with a UI laid over the top of it and maybe some you know interesting relationships across those different data elements. We've taken it a step further and started to automate quite well different activities that take place within the CMMS, so we can really help drive additional time back to the individual users so that they can maximize the amount of wrench time that they have out there in the field, which is ultimately the job that all of our clinical engineers, facilities engineers, were hired to do.
Speaker 3:You know the other two items here, so the third is going to be analysis. So CMMS solution and this is probably pretty similar for any kind of enterprise-based software solution is it's a question of inputs and outputs. So the input side of things we've made it super easy for everybody to interact with this tool. How do we then make use of the data via some of the analytic capabilities that we've got there, where we can really meet organizations that might not have a business intelligence team to derive insights out of their CMMS data? We instead have out-of-the-box offerings with some additional configurability, so if they're wanting to ask other different, more interesting questions of their data, they have the ability of doing so.
Speaker 3:And then, finally, interoperability, which is a fun word to say. It's also a very powerful capability of our overall solution suite, because you know, we are very well aware that a CMMS is just one aspect of the let's call it the tapestry of software solutions that clinical engineering, HTM folks, as well as anybody else within the healthcare industry, are going to be interacting with. So how do we make it easy to incorporate other disparate solutions, separate solutions, into the use of the CMMS? So we make it that central repository of all asset related information. And then how do we operationalize that information once it's on board within the tool? And so we do have, like, the feature lists that are the articulation of those four major themes.
Speaker 3:So our binders, our electronic binders product, which is an inspection ready documentation component of the tool that helps automate compliance reporting, CMS flow, which is our automation capability, Capital planning so how do we leverage that total cost of ownership data to help support, repair versus replace decisions, Analytics, as I had already mentioned. And then we have a very robust and capable API. In addition to these capabilities, you've also got this expertise of the people that are built up around the product, that are there to solely focused on the healthcare industry and the specific needs that you all have. I think I've been talking about for four minutes or so straight. Sorry about that, but it's a topic that I'm super passionate about.
Speaker 1:I know, man, I'm learning as you're talking. Now let me ask you this question here have you ever FSI, rather, have they ever implemented a CMMS across both HTM and facilities at the same time?
Speaker 3:So at the same time probably, we absolutely have customers that span both functional groups and I think what's super key there is appreciating the the different needs across those two different groups of folks. And you know, thankfully we we do have the thought leadership that that goes into successfully standing up a what an HTM group needs out of a CMMS versus what facilities needs.
Speaker 1:So my question would be if some challenges might arise, if you can maybe share what might arise, and if they did arise, how did you guys address?
Speaker 3:the challenges.
Speaker 3:You know, I think we try to preempt a lot of those challenges like get ahead of the curve a little bit, and that is due in large part to the kind of architectural underpinnings of our solution.
Speaker 3:So it's it's highly segmented, meaning that you know you've got this database, it's got these different capabilities, but within that database there's a segmentation between different groups that might be leveraging it. So facilities would be in one segment, clinical engineering would be in the other. Now they both have their kind of independent slices of the tool where they can really configure the different screens or the different objects, the different tables, modules of the tool to fit their specific needs. But they're still tying into a common shared segment database. So in that shared segment you might disseminate or distribute certain standard tables or data constructs within the CMMS. What's jumping to mind right now is things like the location hierarchy is going to be consistent across the two user groups. In that case, same thing as if you know EVS or security or food and nutrition were to be leveraging the tool as well. So that does go a long way, that flexibility and autonomy, while still tying into a singular standardization or normalized nomenclature kind of construct within the under the hood portion of the CMMS tool.
Speaker 1:Oh man, great. Now, with the rise of all this AI and digital transformation going on, how has FSI adapted its offerings to have a more seamless facility management?
Speaker 3:program or HTM, because I think that a lot of the software vendors out there, particularly in the CMMS space, they use AI as a buzzword, meaning that, okay, ai is a big deal. Let's see what kind of blog posts we can create where we introduce at a very surface level what an AI tool a chatbot, whatever the case might be may improve the performance of a CMMS. But because of the expertise that we have within the four walls of FSI, we can leverage a large language learning model to assist our customers in answering the questions that they're asking of their CMMS data. And I'm not, you know, committing to anything on the roadmap here, but the way we're thinking about this is you know, we have this analytics tool that's part of our overall suite tool. That's part of our overall suite. What if we introduce an llm into that, where a user can be like show me my, you know, pm percent completion for this uh modality or this category of device for the month of december? They just type that in kind of a plain text or everyday language, kind of syntax, and then have that tool, that portion of our tool, provide them with the result that you know they're. They're immediately after, versus clicking through a variety of different filters to get down to that level of detail. So that's, that's AI. That's kind of how we're thinking about it or approaching it and, you know, really interesting to to figure out the thoughtful incorporation of that technology.
Speaker 3:But from an overall digital transformation kind of strategy perspective, in my opinion, and in the opinion of others that are closer to the product roadmap, that's really where process automation and interoperability comes into play, because I feel like the industry finds itself in a little bit of a quandary.
Speaker 3:There are massive technology companies out there. You and your audience are familiar with who these names might be, but the thing is is that the capabilities of these massive platform as a service companies are awesome, the configurability or customization capability that their customers have awesome. However, it goes back to that team and that expertise around the product offering where you know if we're in a dialogue and it's an evaluation of our tools and you start quoting ECNEP or DNV regulations, you know we start talking about AEM we can have an informed discussion about that versus these other super awesome like technologies that you're interacting with. They're going to be like oh, I don't know what you're talking about. So you know it's. It's all about walking that, that balance between what are these amazing technologies and how do we thoughtfully incorporate them into what a healthcare CMMS and EAM needs to be doing for its customers?
Speaker 1:You mentioned about CMS flows and capital planning analytics. In what ways does FSI support HTM teams, biomed teams and managing complex equipment life cycles, say from procurement to end of life? How do y'all go about managing that for biomed teams?
Speaker 3:Yeah, so I you know when I'm posed with this kind of question, it does. How do we provide the instrumentation layer to an organization, to an HTM organization that is trying to work up like a maturity curve, Meaning, you know, can we, or rather instead of, can we, we can, you know, technologically support an organization's data integrity policy, meaning that when you onboard a new device or new fleet of equipment, we are going to be able to check the box or enforce the various permissions and role settings to make sure that the data, when it first enters into the system, is top-notch and has a high degree of integrity, which is kind of an odd place to start. But that's the very beginning, that's the cradle part of the lifecycle process with a medical device. And then, of course, you know, how do we automate things like the procedures that need to be done, the checklist of items that need to be done from an incoming inspection perspective? How do we gather or we can gather, excuse me the total cost of ownership from both an in-house as well as third-party perspective against the fleet of medical equipment, to inform the ongoing analysis that goes into?
Speaker 3:Hey, do we need a budget for the replacement of this particular model or whatever the case might be, we provide the ability of capturing condition assessment data on the medical device. Hey, it looks like we're coming up against, you know, technological obsolescence for this model. We're approaching the end of life. You know we've captured the end of service letter on the device or at the model level of the inventory. And then, ultimately, when the decision is made to retire that piece of equipment, to dispose of it, the CMS flows, I think, come back into play so that we can then start automating the different processes that go into ensuring that you dispose of those assets in the appropriate way be wiping the storage components of a network medical piece of equipment prior to giving it to a reseller or sending it off to be recycled. That's how I'm thinking about it, anyway.
Speaker 1:My questions are going to be all over the place, man, so just bear with me. Cool, it's popped in my head while you were talking. Go back to your CMMS system. How?
Speaker 3:can FSI system improve communication and workflow between HTM technicians and other hospital departments? Now, that can take place in a variety of different ways. Let's see. So actually, let's do this. Brian, uh, which two departments are like? What collection of departments or areas of a healthcare organization are you thinking about?
Speaker 1:all right, yeah, let's just take, for example, x-ray. They call up biomed team. Is there a way you can tell me what pieces of equipment are close to end of life in my department?
Speaker 3:Yeah. So how do you answer that question with the data and the CMMS? Yes, yeah, yeah, yeah. So you know in, in that particular scenario, you know I would put a lot, pull up the assets, the x-ray assets, and you know, based on the, the in-service date of that particular device and the estimated excuse me the life expectancy for that particular piece of equipment, the, the tool is going to automatically calculate what that retirement date is going to be, just from a pure installation versus life expectancy perspective. Now, you're you're going to want to include some other factors in that, but you know, when you get that, you know onesie, twosie question from that other group that's going to be able to provide you with visibility into. Yep, you're right, you know this has got you know, six months left prior to it reaching its scheduled retirement date, just as one example. Yes, yes.
Speaker 1:Level of support and training does FSR provide to ensure that that HTM technician can utilize your system? So, that they know what they're doing. Yeah, in the tool. Yeah.
Speaker 3:So of course we have in-house training resources so that when our customers, when we acquire a new customer, they will go on site or remote, and that's a pretty standard offering of any CMMS company. Of course, there are qualitative differences in terms of the resources that we can deploy out into the field to train our customers up, versus others that I've experienced with in the past. But after implementation, after go live, is really when you're going to need to have resources available for you know, in the event that there's turnover or somebody needs a refresher, refresher Thankfully, we have a variety of different channels to get continually trained up on the current capability of the tool and then future, updated, upgraded capabilities of the solution. So of course there are monthly webinars and these aren't sales driven webinars, these are actually customer success driven, where we'll have it's typically one of our customer success managers and a support service person taking our customers through typical workflows or something new and exciting that's come out. So that's that's nice.
Speaker 3:In in the product itself, we have something called resource centers and there you're going to have access to our user community, which is called the neighborhood.
Speaker 3:That was my shameless plug for the neighborhood and that's where it's all the customers that want to engage in an open forum discussion over what are they loving about the tool and then, probably more interestingly for our product team, what isn't going so great, and they kind of work together to understand how how different you know different healthcare organizations are working through it.
Speaker 3:Within that resource center, there are also training modules too. So that is a training module where you actually click through screens. It shows you how to do things and at the end of it, you take a quiz and there's a certification. You can get that certification and use it as part of your. You can have it associated to your user record within the tool and then, finally, leveraging a solution called Pendo. We have in-product walkthroughs, so if I'm brand new to the CMMS, I can select that and it's going to tell me how to do with on-screen guidance, how to do something like creating a new asset or, you know, closing out a work order, and so there's a variety of different support services and training resources available following GoLive, and then, of course, our support services team is standing by waiting to help our customers when they have questions.
Speaker 1:I noticed that this I don't know it wasn't just recently, but I noticed I went on your page and did a little stalking not your page, but FSI's page yeah, bring it on. And I noticed FSI recently held like a I don't know if it was a training session or customer appreciation. Well, you had a bunch of your customers there, I guess at your facility or somewhere. Yep, can you share more about the purpose and focus of that event?
Speaker 3:Yeah, so you may have come across one of two things, or maybe both things. The first thing is our annual user conference, and so we pick a place to drive attendance towards, and that is I'm trying to remember what the attendee numbers were from the most recent one in Charleston. It's probably over 150 of our customers. They send representation to the user conference where we, you know, do things like lists. We'll have thought leaders within the industry come and present about things like compliance. Present about things like compliance. We'll have our product leadership take them through soon-to-be-offered capabilities within the tool.
Speaker 3:It's very, very similar to the vibe of an Apple kind of worldwide developer conference, without the black turtlenecks and sneakers and then it's also just a really good time for our customers to meet each other to talk about the struggles that they're having, you know, within their day-to-day jobs how they use our tools in order to make that a little bit easier.
Speaker 3:So that's the user conference, and that's a lot of fun. The other kind of frequently frequent gathering of some of our kind of top end customers in terms of their utilization of the tools are our customer advisory board meetings, and that is like I don't want to say they go to a mountain lair or anything like that, but they, they it's a, it's a select group of customers from both clinical engineering as well as facilities and they gather around a conference table and they really get into it and they help define what our roadmap is going to be over the the medium and long term. Um, you know, uh, you know, out to things like like two or three year projections on what we're going to or where we're going to take our products next yep, I was thinking about the one in charleston.
Speaker 1:So yeah, that was the one that was real cool.
Speaker 3:I should have paused and asked you is that the the one you were taking a look at?
Speaker 1:I just got excited. Now how does FSI approach data security? That's a big thing now in hospitals with the cybersecurity issues. So how does FSI approach data security and how do you guys go about that?
Speaker 3:Yeah for sure, so that that, let's say, problem or challenge is twofold.
Speaker 3:Because as an organization, we need to be as secure as possible with the way that we handle our customers data and to that end, we are a SOC 2 Type 2 compliant, which is a certification around the organization as well as the software to make sure that the different controls are in place to protect our customer data within the cloud that we host their information in.
Speaker 3:And then, when we're looking to provide solutions from a security perspective or cybersecurity perspective on the part of our customers, that is where we get back into being that centralized repository for all the information having to do with your clinical devices, so up to and including the medical device metadata, network metadata for things like your networked clinical devices. So what I'm talking about here is building those integrations to those medical device IoT solutions like Medigate, assimile, zingbox and others, so we can consume those events, that anomalous behavior, when it's detected by those agentless discovery tools, and ultimately operationalize those alerts into something like a work order that gets automatically sent out to a technician so that they know they need to do something to that device because there's something wonky going on with it. Maybe somebody plugged their phone into an open USB port on the side of an infusion pump or whatever the case might be Not that that ever happens.
Speaker 1:It doesn't. Can you possibly describe a recent project where FSI's technology or services directly improved operation for a facility?
Speaker 3:There are a lot to choose from. Um, okay, so I have. I have two different, two different stories to tell they're. They're pretty quick I say that, but I'll probably prattle on for another 10 minutes. But, um, one has to do with analytics. So you know, I started this conversation off with talking about how do we make use of the data being tracked in the tool. I'm not going to name drop any specific customers. However, we had an organization that's new and this is on the facility side, but I think the underlying capability kind of holds true for HTM groups as well. But I think the underlying capability kind of holds true for HTM groups as well.
Speaker 3:They knew they had a backlog of requests. There is never enough time of the day, nor are there enough resources on staff to handle every single piece of work that gets thrown at them. They knew they had a backlog. They knew they had a ton of deferred maintenance, but they had no idea exactly how much or what location that made up this idea was really driving that. Nor did they have any way of measuring. You know, if we were to develop a strategy to mitigate the growth of that backlog or to reduce it, are we even having an effect, are we throwing sand into a wave? With CMS analytics, we were able to visualize that information so that they, you know, knew what the measurables were and then they could start working towards managing it. And I am happy to report that, you know, through just the pure analytic, analytical capabilities of our tools, they were able to, you know, measure the efficacy of the strategy they deployed and, taking on that backlog, they've capped the growth of it and now they have started to decrease it, given the same amount of resourcing that they had available to them. There are a bunch of different interesting stories to talk about using the data in a CMMS to also justify increasing FTE or headcount, but maybe we can talk about that some other time when we're at a conference or something you know.
Speaker 3:Additionally, there was a very large health system that had a let's call it a poor experience in the implementation of the product that they were using, and so they they went to market to look for a new tool. Uh, we had originally, you know, uh proposed to them to to move to our, our solutions, part of them choosing this other solutions provider. But, given the uh, the, frankly, the the really poor experience that they were having, uh, they were. They were struggling, they were you know it was becoming an emergent issue they couldn't get their, the PMs generated, etc. But this is where our expertise came into play because we were able to effectively jump into the middle of that implementation. You know shape the data. You know make sure that, prior to importing it into our tools, everything was good to go and buttoned up so that ultimately we were able to finish the implementation but into our solutions and so that they were able to recognize a reasonable time to value. On the CMMS, it just happened to be a different CMMS at that point.
Speaker 1:Wow, that's two very interesting stories and it's like you made some folks happy.
Speaker 3:We try to make more than some folks happy, but we are human.
Speaker 1:Mike, as we wrap up, what's one key takeaway or piece of advice you'd like to share with our listeners about how FSI services can make a difference in their operations?
Speaker 3:Key takeaway or a piece of advice, and I'm going to put this into kind of a competitive context just because that's where I spend most of my days.
Speaker 3:You know, if anybody listening to this is thinking about evaluating alternatives to what they're currently using, or they're currently doing that right now one pick up the phone and give me a call. I would love to have a conversation. But secondly, you know, I would really encourage everyone to find not so much a solutions vendor, but really do your due diligence and find an organization that you could consider a partner. Really do your due diligence and find an organization that you could consider a partner. And I know that might seem kind of cliche, but at the end of the day you're you're going to want somebody that listens twice as much as they talk, so that when you articulate what are the challenges, the processes, you want to be supported by a piece of software, a CMMS. You want somebody that really understands it, asks great questions and, frankly, is candid or honest when you know maybe that's not a capability of their tool or they have a suggestion for another way of doing it.
Speaker 1:Now looking ahead what excites you most about the future of FSI services?
Speaker 3:So you know, as I mentioned before, I've worked with a handful of companies that done something similar ish to what fsi is doing and I think what gets me the most excited about it is, or are the experts that we employ our ability to actually listen to the feedback of our customers and do something with that in a very quick fashion. We'll get feedback, we'll design something great and then we'll just put it into the product. That is super exciting day to day. That's what gets me out of bed in the morning and to my computer here in Connecticut. I think long-term, or overarching, the fact that we have taken, or are going to continue to take, our tools and make them the operational hub for all things HTM, asset and facilities, you know, management related with that focus on interoperability and really just driving towards just really strong outcomes for our customers, I think that's that's really what I think makes the future hold quite a bit of promise here at FSI.
Speaker 1:Well, mike, I appreciate you coming on HTML Online man.
Speaker 3:My pleasure, brian, it's been a pleasure.
Speaker 1:It's great talking with you. You definitely have a passion for what you do and for this industry as a whole and I appreciate your time. And man, if you ever get back into coaching, man, I want some tickets All right Sounds good.
Speaker 1:All right, brother, I want some tickets. All right, sounds good. All right, brother, take care. Thank you very much. That concludes our conversation with Mike Zimmer. Mike, thank you for sharing your expertise, your journey and your inspiring vision with us. Your work at FSI Services highlights the profound impact HTM professionals have on health care. The profound impact HTM professionals have on healthcare and your insights today are a powerful reminder of the critical role we all play in shaping this industry To all our listeners. Thank you for tuning in. If you enjoyed today's episode, don't forget to subscribe, leave a review and share it with your colleagues. Together, we're building a stronger and share it with your colleagues. Together, we're building a stronger, more innovative HTM community. Until next time, keep pushing the boundaries, stay passionate and always strive to make an impact. See you in the next episode of HTM Online. Y'all be safe out there.
